Privacy Policy

Data protection at the clinic

Dr. Sofia Loukeri's dental clinic treats personal data and health-related information with care, in line with the General Data Protection Regulation (GDPR) and applicable Greek law.

This policy explains what information may be processed through the website, why it is processed, and what rights patients and visitors have.

Data controller

The data controller is Dr. Sofia Loukeri, Εθνικής Αντιστάσεως 84Α, Χαλάνδρι 152 31. Telephone: +30 210 6713457.

For privacy-related questions, you may contact the clinic at gdpr@sofialoukeri.gr or sofloukeri@gmail.com.

Information we may process

• Identification and contact details, such as full name, phone number and email address.
• Information sent through appointment forms, email or the English photo-intake flow.
• Close-up dental photos, full-face photos and optional panoramic X-ray or PDF files submitted for initial guidance.
• Health-related information, dental history, symptoms, clinical notes and treatment-planning details when you become a patient of the clinic.
• Technical data needed for the secure operation of the website, including essential cookies and security information.

Why we process this information

• To respond to appointment requests and patient enquiries.
• To review information submitted for preliminary guidance before an appointment.
• To provide dental care and maintain the necessary clinical record.
• To comply with legal and professional obligations.
• To keep the website secure and prevent misuse.
• To improve communication and patient service.

Legal basis

Processing may be based on consent, steps requested before providing a service, provision of healthcare, compliance with legal obligations, or the clinic's legitimate interest in secure and reliable operation.

Where processing is based on consent, you may withdraw that consent for the future without affecting the lawfulness of earlier processing.

AI-assisted internal review

If you give the relevant optional consent, the clinic may use AI-assisted analysis to prepare an internal draft review of submitted information.

This draft is not sent automatically to the patient. It is reviewed and edited by the clinic team before any patient-facing communication.

Files submitted through the intake flow are not displayed publicly on the website and are not used by the clinic to train AI systems.

Clinical records and retention

Dentists are required to keep clinical records, which may include health-related information connected with dental care.

For private dental practices in Greece, clinical records are generally retained for ten years from the last visit, unless a different period is required by law or by a legitimate need.

Recipients and service providers

Access to personal data is limited to people who need it for care provision, clinic support, website operation or legal compliance.

Data may be processed by trusted service providers, such as hosting, email delivery or AI-assisted analysis providers, only where necessary and with appropriate safeguards. The clinic does not sell personal data.

Security

The clinic applies technical and organisational measures designed to protect information against unauthorised access, loss, alteration or misuse.

If a data breach is likely to create a high risk to the rights and freedoms of individuals, the clinic follows the notification procedures required by law.

Your rights

• Right of access to your personal data.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure where permitted by law.
• Right to restriction of processing or objection to processing.
• Right to data portability where applicable.
• Right to lodge a complaint with the Hellenic Data Protection Authority.

Children and cookies

The website is intended for adults. The clinic does not knowingly collect personal data from minors through the website without the necessary consent of a legal guardian.

The website may use essential cookies and, with consent, analytics or advertising tools. You can also control cookies through your browser settings.